Misr1. About these terms
Misr Stores ("Misr Stores", "we", "us") lets merchants in Egypt create and run online stores: a store website for their customers and an admin dashboard to manage it. These terms apply to the Misr Stores website (misrstores.com), the merchant area, the admin dashboard and the store websites we host (together, the "Service").
By signing in or creating a store, you agree to these terms and to our Privacy Policy. If you use the Service for a business, you confirm you're allowed to accept these terms on its behalf.
2. Your account
- You must be at least 18 years old and able to enter into a binding contract under Egyptian law.
- You sign in with your Google account. Keep it secure: anything done through your account is your responsibility.
- Your profile details (full name and address as written on your national ID, phone numbers, birth date, nationality and residence) must be true and complete. Once saved they're locked, and changes go through a request to our team.
- Each store has its own admin account and password, and you can add employee accounts. You're responsible for these accounts and for what they do, and for keeping their passwords private.
3. Your stores
- Demo stores are for learning the platform. They come with sample data, aren't for real sales, and are free. Orders placed on them aren't real orders.
- Real stores are for selling to real customers and are billed as described in section 4.
- The number of demo and real stores per account is limited; the current limits are shown when you create a store.
- Store addresses (yourstore.misrstores.net) and connected domains must not mislead customers, imitate another brand or break anyone's rights. We may ask you to change an address that does.
- If you connect your own domain, you're responsible for owning it, renewing it and keeping its DNS settings correct.
4. Fees and billing
All amounts are in Egyptian pounds (EGP). Current fees for each real store:
- Monthly fee: 1,000 EGP, charged for the days the store is active in the month. The day a store is created isn't billed, and a store active for the whole month pays the full fee.
- First month free: a new real store pays no monthly fee for its first month, counted from when it's created (a store created on 15 November pays the fee from 16 December). Commission still applies to orders delivered in that month.
- Commission: 1% of the total of each order delivered to your customer (as recorded in your store), with a minimum of 5 EGP and a maximum of 50 EGP per order, and never more than the order itself. Orders that aren't delivered, such as cancelled or refused orders, aren't charged. Each order is charged once.
- There's no setup fee.
You get one invoice per store at the end of each calendar month, or earlier if the store is disabled or you ask for it to be deleted. Invoices appear in your dashboard, list each charge and each order, and are due within 7 days of being issued. The total is rounded down to the whole pound, and invoices under 10 EGP are waived. Demo stores receive sample invoices that show how billing works; they're never owed.
If an invoice stays unpaid after its due date, we may disable the store until it's paid. Fees don't include any taxes that may apply to them. We may change our fees with at least 30 days' notice; the new fees apply from the first full month after the notice ends.
5. Payments and shipping
Your customers can pay cash on delivery, or online if you connect your own account with our payment provider, Kashier. Shipping uses your own account with Bosta. These accounts are agreements between you and those companies: their terms and fees apply, and online payments and cash collected on delivery are paid out to you by them, not by Misr Stores. We aren't responsible for their services, delays or decisions.
6. Your responsibilities as a seller
- You're the seller to your customers. You're responsible for your products, their descriptions, photos and prices, for delivering orders, and for returns, refunds, warranties and customer service.
- You must follow the laws that apply to your business, including Egyptian consumer protection law (Law No. 181 of 2018), and hold any licences or registrations your products or business need.
- Your store's own pages (return policy, terms, privacy and FAQs, which you edit in the dashboard) must be accurate and must not contradict the law.
- You decide how your customers' personal data is used and must handle it lawfully, as explained in our Privacy Policy.
- You're responsible for your own taxes.
7. What isn't allowed
You may not use the Service to sell or promote:
- anything illegal in Egypt, or anything that needs a licence you don't have;
- counterfeit goods, or products that break someone's trademark, copyright or other rights;
- weapons, drugs, medicines without the required authorisation, tobacco or alcohol where not permitted, adult content, or gambling;
- content that is hateful, violent, deceptive, or that targets or exploits anyone.
You also may not misuse the Service: no attempts to break or overload it, to access other merchants' data, to copy it with automated tools, to send spam or malware, or to sell or share access to your account.
8. Your content and ours
Your products, photos, texts and logos stay yours. You give us permission to host, copy, display and translate them as needed to run your store and the Service, and you confirm you have the right to use them. The platform, its templates, designs and software belong to Misr Stores; using them doesn't transfer any ownership to you. A template made only for you under a separate agreement is covered by that agreement.
9. Additional services
Services such as a custom template, a mobile app, a WhatsApp Business store or moving from another platform are requested from your dashboard. Their scope, timeline and price are agreed with you in writing (in the conversation) before we start, and they're billed on a separate service invoice.
10. Availability and changes
We work to keep the Service running, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may add, change or remove features; we'll tell you in advance about changes that significantly affect how you use the Service.
11. Suspension and closing your account
- You can delete a demo store at any time. For a real store, you can request its deletion from the store's page: the store is disabled right away, and its last invoice covers only the days it was active.
- You can request the deletion of your account from your profile. Your stores are deleted, and some data is kept as explained in our Privacy Policy.
- We may disable a store or suspend an account that breaks these terms or the law, that puts customers or the Service at risk, or that has overdue invoices. Where possible we'll tell you why and give you a chance to fix it.
- Amounts owed before a store is closed remain due.
12. Liability
The Service is provided "as is". To the extent the law allows, Misr Stores isn't liable for indirect losses such as lost profits, lost sales or lost data, or for the acts of your customers, payment or shipping providers, or other third parties. Our total liability for any claim is limited to the fees you paid us in the three months before it arose. You agree to compensate Misr Stores for claims caused by your products, your content, or your breach of these terms or the law.
13. Law and disputes
These terms are governed by the laws of the Arab Republic of Egypt. We'll first try to resolve any dispute with you amicably; if that fails, the courts of Cairo have jurisdiction.
14. Changes and contact
We may update these terms. We'll show the date of the latest version at the top of this page and tell you about important changes by email or in your dashboard before they apply. Continuing to use the Service after that means you accept them.
Questions? Start a conversation from your dashboard or email support@misrstores.com.
These terms are available in Arabic and English. If the two differ, the Arabic version applies.